At Excision, your satisfaction means everything to us. We proudly offer a 100% Satisfaction Guarantee — if you’re not completely happy with your purchase, we’ll replace it or refund you, no questions asked.
100% Satisfaction Guarantee
We stand behind every product we sell.
If your item arrives faulty, damaged, or not as described, we’ll make it right with a replacement or refund.
To get started, simply fill out the Return Form below, including your order details and a brief description of the issue. Our team will review your request and get back to you promptly.
Change of Mind
We understand that sometimes you might change your mind. If you do, we may accept returns at our discretion provided that:
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The product is unused,
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Returned in its original packaging, and
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Lodged within 60 days of delivery.
Please note that change-of-mind returns do not apply to custom-made items, such as our custom bandsaw blades.
Custom-Made Bandsaw Blades
Our custom-made bandsaw blades are built to your exact specifications. Because each blade is made to order, we cannot accept returns or refunds for incorrect measurements or ordering mistakes.
Please double-check your measurements and specifications carefully before placing your order.
Our 200% Weld Guarantee
If your blade ever breaks on the weld, we’ll replace it for free and give you an additional new blade — no charge. We stand by the quality of our welds and will always make it right if they fail.
How to Request a Return or Refund
To begin your return or warranty request:
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Fill out the Return Request Form below.
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Include your order number, contact details, and a brief description of the issue.
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Our team will review your submission and contact you with next steps, including any return shipping instructions.
Once approved, we’ll process your replacement or refund promptly.